Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions.

Booking your tour

Bookings must be secured by a deposit of a minimum of 20% of the total booking value, or 100% of the total booking value for bookings of a value US$500 or below. This deposit is non-refundable. Full payment must be made at least 30 days prior to your departure date.

Prices

The rate is valid until dec 31st 2017. All prices are in United States Dollars ($) unless otherwise indicated. No refunds will be made in respect of accommodation, meals, activities, transport or other services which are included in the tour price but, for whatever reason, are not utilized by you.

Cancellations by you

Cancellation of a booking by you must be made in writing. We will not regard a booking as cancelled unless and until written notice is received by us. On cancellation the following charges will apply:

+ More than 30 days prior to departure: The total deposit paid to us (20% of the total booking value) is forfeited

+ 15 – 29 days prior to departure: 50% of the total booking value is forfeited

+ 14 – 0 days: 100% of the total booking value is forfeited

Cancellation or modification by us

Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:

+ Services of an equivalent or similar standard, if available;

+ Services of a lower standard together with a refund of the difference in price; or

+ Cancellation with a full refund of all money paid.

Children Policies

+ Maximum 1 child can share the parent’s existing bedding

+ Child under 2 years old is free of charge and share the parent’s existing bedding

+ Child from 2 – under 6 years old: 50% of adult price and share the parent’s existing bedding

+ Child from 7 – under 12 years old: 75% of adult price and share the parent’s existing bedding

Liability

Vietnam Travel Advice Co., Ltd. is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance.

Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Vietnam Travel Advice Co., Ltd will endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.

Passport and Entry Visa

Your passport must be valid for at least six months following your entry date to your travel destination.
It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.

Travel Insurance

Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.

Vietnam Travel Advice Co., Ltd. strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation, lost of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.

Our Privacy Policy

Vietnam Travel Advice Co., Ltd is committed to protecting the privacy of our web site visitors and clients. We respect your right to privacy and employ the highest levels of security to keep your personal information strictly confidential. We confirm to you that any of your personal information, which is required for the booking process, will never be used for other purposes than our services (Cruise booking, hotels booking, tour booking, tickets booking, transferring, visa arranging…)

Payment should be made by Bank Transfer with following details

Account Name: Vietnam Travel Advice Company Limited
Vietnamese Account Name: Cong ty TNHH Tham van Du lich Viet Nam
USD Account Number: 185496379
Swift Code: ASCBVNVX
Bank Name: Asia Commercial Bank
Bank Address: 10B Trang Thi Street, Hoan Kiem District, Hanoi, Vietnam